Terms and Conditions

1. About Noble Trust Herbal Clinic

Noble Trust Herbal Clinic is a Ghana-based healthcare provider specializing in herbal medicine, diagnostic services, massage therapy, health consultations, and wellness care. Our mission is to provide professional, ethical, and patient-centered healthcare through quality herbal medicine and modern diagnostic support. Our physical clinic is located at Banana Inn, Abolo Junction, Accra, Ghana.

2. Acceptance of Terms

By using this website, you confirm that:

• You are at least 18 years old or are using the website under the supervision of a parent or legal guardian.
• You agree to comply with these Terms and Conditions.
• You will provide accurate and truthful information when using our services.

3. Medical Information Disclaimer

The information on this website is provided for general educational purposes only. It is not intended to replace professional medical advice, diagnosis, or treatment. Users should never ignore professional medical advice because of information found on this website. Always consult a qualified healthcare practitioner regarding any medical condition.

4. Consultations and Diagnosis

Our clinic consultations may include a medical history review, physical examination where necessary, laboratory/diagnostic assessments, and herbal treatment recommendations. Patients are responsible for providing complete and accurate medical information. Failure to disclose relevant medical information may affect treatment outcomes.

5. Herbal Treatments

Our herbal medicines (including Optimum Plus, Akoma, Noble Woman, and Prime Booster) are prepared in accordance with applicable Ghanaian regulatory requirements. However, individual results may vary, no treatment outcome is guaranteed, and treatment duration depends on the patient’s condition and compliance. Patients must follow dosage instructions exactly as prescribed.

6. Emergency Situations

Noble Trust Herbal Clinic does not provide emergency medical services. If you are experiencing a medical emergency, immediately contact the nearest emergency healthcare provider or hospital.

7. Online Appointment Booking

Appointments submitted through the website are requests until confirmed. The Clinic reserves the right to reschedule appointments, cancel appointments when necessary, or request additional medical information before confirming an appointment.

8. Online Medical Forms

By completing any online medical questionnaire or patient profile, you confirm that the information provided is accurate and consent to its use for healthcare purposes. False or misleading information may affect diagnosis and treatment.

9. Payments

Payments for consultations, diagnostic services, herbal medicines, and other services may be made through approved payment methods, including Mobile Money and bank transfers. Prices may change without prior notice, and payment must be completed before products are released or services rendered.

10. Refund Policy

Consultation fees are generally non-refundable once the consultation has taken place. Refunds for products will only be considered where the wrong product was supplied by the Clinic, the product is defective upon delivery, or the product has not been opened or used. All refund requests are subject to management review.

11. Product Availability & Delivery

Product availability is subject to stock levels, and the Clinic reserves the right to discontinue products without notice. Where third-party delivery services are used, delivery timelines are estimates only, and customers must provide accurate delivery details.

12. Intellectual Property

All website content—including text, images, logos, videos, graphics, publications, and product descriptions—are the exclusive property of Noble Trust Herbal Clinic. No material may be copied, reproduced, or distributed without written permission.

13. Website Security & Prohibitions

Users agree not to attempt unauthorized access to our systems, upload malicious software, interfere with website operations, misrepresent their identity, or use the website for unlawful purposes.

14. Limitation of Liability

To the maximum extent permitted by law, Noble Trust Herbal Clinic and its developers shall not be liable for indirect damages, loss of income, business interruption, or system disruptions beyond our control.

15. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Ghana. Any disputes shall be subject to the exclusive jurisdiction of the courts of Ghana.